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Privacy Policy

Effective Date: 24 June 2025

1. Introduction

KC Transportation & Recovery (“we”, “us”, “our”) respects your privacy and complies with UK GDPR. This policy explains how we collect, use, store, and protect your personal information when you use our website or contact our team. 

2. Data Controller

KC Transportation & Recovery
16 Garsons Road, Southbourne, Emsworth, PO10 8HH
Phone: 07901 571042 · Email: kctransportation32@gmail.com 

3. Personal Data We Collect

  • Contact form inquiries: Name, phone number, email, message details submitted via our form

  • Communication data: Details shared during phone calls or emails about breakdowns, transport, or scrap collection

  • Website usage data: IP address, device/browser info, pages visited and timestamps via cookies and analytics 

  • Cookies: Essential cookies for site functionality and performance cookies for anonymised usage; we do not use advertising or profiling cookies

4. How We Use Your Data

We process your data to:

  • Respond to enquiries and book breakdown recovery within a 20-mile radius 

  • Arrange vehicle transport across the UK, safely and professionally 

  • Handle scrap vehicle collection, including paperwork and eco-friendly disposal 

  • Improve our website via anonymised analytics

  • Fulfil legal obligations such as record‑keeping and audit compliance

5. Legal Basis for Processing

  • Contractual necessity: To deliver breakdown recovery, vehicle transport or scrap services

  • Legitimate interests: To enhance business operations and customer satisfaction

  • Consent: If you opt-in for follow-up communications

  • Legal obligation: To maintain records for statutory compliance

6. Data Sharing

We do not sell or rent personal data. We may share your information with:

  • Service providers (e.g. website host, email providers) as data processors

  • Regulatory bodies or legal authorities, if required by law

7. Cookies & Tracking

We use:

  • Essential cookies for basic functionality (forms and navigation)

  • Performance cookies (e.g. Google Analytics) for anonymous site usage tracking

  • We do not use advertising or profiling cookies 

8. Data Retention

  • Enquiry and service records: Retained for up to 7 years for statutory compliance

  • Usage data: Session logs deleted after 24 months; aggregated analytics retained as necessary

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent for communications

  • Request the portability of your data
    To exercise your rights, contact us via email, phone, or form. You may also lodge a complaint with the ICO if unsatisfied.

10. Security

We implement SSL encryption, secure servers, and restricted internal access. While no system is infallible, we follow recognised best practices.

11. International Transfers

All data is stored and processed within the UK—no international transfers occur.

12. Updates to This Policy

We may update this policy occasionally. The “Effective Date” reflects the most current version. Continued use implies acceptance.

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